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We are looking for a Sales Development Representative.

Position type and location

This full-time position is based out of our office in Calgary or Edmonton, with a hybrid schedule.

Who we are

Jambo (www.jambo.cloud) is the fastest and easiest way for organizations to manage their stakeholder engagement and consultation requirements. Created in 2016,

Jambo is a Stakeholder Relationship Management (SRM) software which helps record, track, and report on stakeholder contacts, communications, issues, commitments, and tasks. Jambo is part of The Silvacom Group of companies that provide consulting, data and mapping, and software solutions to private and public sector organizations. We are also part of the Pledge 1% global movement with the commitment to give 1% profit to our charity of choice, Classrooms for Africa.

Just like the Jambo product, our Jambo team is growing, and we're looking for creative, high-performing people to join us and shape the best product and customer experience in stakeholder engagement and consultation technology. We're one of Canada’s Top 100 Small & Medium Employers and Alberta’s Top 80 Employers 2024. We like to work hard, play hard, and take care of our team by offering:

• A competitive compensation and comprehensive benefits package that includes
  • 3 weeks of vacation to start with
  • Company bonus program
  • Company-sponsored RRSP matching plan after a year of employment
  • Medical/vision/dental benefits
  • Flexible Spending Account (FSA)
• Opportunities for personal and professional growth in a supportive and dynamic environment.
• A chance to work with a diverse team of professionals dedicated to making a positive impact in the field of stakeholder engagement.
• Free fresh fruit, Starbucks coffee, soft drinks, and monthly catered staff lunches.
• Free access to the Headspace app.
• Fun team events include escape room visits, laser tag, go-carting, a family picnic, a kid's Christmas party, chilli cook-offs, and yearly celebration dinners.

Who you are

You like to make a great first impression and have no problem talking to people. As the first touchpoint for potential customers, you'll assist our team in uncovering which leads are qualified sales opportunities. Using email, phone, and web meetings, you will support our marketing and sales team by following up with people interested in Jambo, helping to answer early questions and see if they're a good fit to take the conversation to the next step. You will also participate in focused outbound campaigns to reach out to prospects, qualify leads, and establish new relationships.

You're happy to talk to new people! Jambo is used by companies in natural resource development, transportation and infrastructure, construction, utilities, and governments and NGOs around the world, which makes for exciting days of talking to new people from a variety of places.

What you will do

Reporting to the Head of Sales, you will work closely with our team to connect with existing prospects and generate new sales leads for Jambo.

• Connect with customers through phone, email, chat, web meetings, etc.
• Make a great impression with leads.
• Analyze leads and create lists of potential customers to follow up with.
• Work with the sales and marketing team to support lead generation and qualification activities.
• Communicate with other Jambo teams to maintain awareness of new features and promotions, including marketing, sales, product, and customer success.
• Provide feedback and insights from your conversations with leads.

Ideally, you bring

• Previous experience in sales. If you've been a top performer in consultative, inside sales, this is a position for you.
• Ability to focus and self-start. Every day brings the opportunity to do great things on a team that values performance.
• Ability to collaborate well. Whether working with external customers or internal teams, you must create good relationships and work together well.
• Excellent communication skills. Knowing how to listen and speak to people to uncover who they are and their needs.
• Agility and flexibility. Things can move quickly in the software space, and the ability to be agile, flexible and willing to adapt is a key to success.

Desirable experience

• 1+ years' experience in a role at a software company.
• Experience with HubSpot or Salesforce.
• Experience in the Stakeholder Engagement & Consultation space.
• Understanding of cloud-based technology.

Seem like a good fit?

Please apply via Indeed with your resume and cover letter in PDF file format. When applying, please view our privacy policy

We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

Apply online

We are looking for a Stakeholder Engagement Customer Support Representative.

Position type and location

This full-time position is based out of our office in Calgary or Edmonton.

Who we are

Jambo (www.jambo.cloud) is the fastest and easiest way for organizations to manage their stakeholder engagement and consultation requirements. Created in 2016, Jambo is a Stakeholder Relationship Management (SRM) software which helps record, track, and report on stakeholder contacts, communications, issues, commitments, and tasks.

Jambo is part of The Silvacom Group of companies that provide consulting, data and mapping, and software solutions to private and public sector organizations. We are also part of the Pledge 1% global movement with the commitment to give 1% profit to our charity of choice, Classrooms for Africa.

Just like the Jambo product, our Jambo team is growing, and we're looking for creative, high-performing people to join us and shape the best product and customer experience in stakeholder engagement and consultation technology. We're one of Canada’s Top 100 Small & Medium Employers and Alberta’s Top 80 Employers 2024. We like to work hard, play hard, and take care of our team by offering:

• A competitive compensation and comprehensive benefits package that includes
  • 3 weeks of vacation to start with
  • Company bonus program
  • Company-sponsored RRSP matching plan after a year of employment
  • Medical/vision/dental benefits
  • Flexible Spending Account (FSA)
• Opportunities for personal and professional growth in a supportive and dynamic environment.
• A chance to work with a diverse team of professionals dedicated to making a positive impact in the field of stakeholder engagement.
• Fresh snacks, Starbucks coffee, and monthly staff lunches
• Free access to the Headspace app.
• FUNtastic team events like Team Social Nights, Pizza Day, Sandwich Day, Lazer Tag, Halloween Party, Family Picnic, Chili Cook-Off, Awards Night, and Christmas Gift Exchange to name a few.

Who you are

You are highly personable, have strong problem-solving skills and are a cheerleader for Jambo and our customers! Ideally, you have previous experience in customer experience or customer support in SaaS. When a customer reaches out for support, you are quick to make a connection and provide an answer or search for a solution. Beyond supporting clients, you are interested in providing Jambo’s team and clients with quality resources to support client adoption, retention, and training. You are interested in continuous improvement, you like to take ownership of whatever you work on and would thrive in a collaborative environment focused on growing a SaaS to the next level.

What you will do

• Confidently learn about Jambo, workflows, and use cases as the product evolves;
• Support customer onboarding activities like data importing and formatting;
• Manage and respond to support requests to ensure the most efficient and effortless experience for our clients;
• Seek, review, and follow up on customer feedback;
• Act as a trusted advisor for our clients and collaborate with the Customer Success and Development teams to analyze and solve problems;
• Perform and monitor quality assurance tests in collaboration with the Product Team;
• Monitor the status of customer bugs, tasks, ideas, and requests to ensure timely resolution;
• Maintain Jambo’s knowledge base and identify opportunities to improve internal and client-facing documentation and resources;
• Collaborate with internal teams to develop training, onboarding, client communications, and support content; and
• Work as a stakeholder around the product development table to help bring the customer voice to the development cycle.

What you bring

Required Knowledge, Skills & Abilities:

• An undergraduate degree, diploma, or related experience;
• The ability to effectively collaborate and communicate cross-functionally;
• The ability to establish priorities and manage competing deadlines;
• Ability to perform intermediate analysis on large data sets in Microsoft Excel;
• Superior customer service skills with the ability to identify customers' emotional and rational needs and respond with empathy, authenticity, and efficiency;
• High attention to detail, solution-oriented and effective problem-solving skills;
• Strong work ethic, drive, and sense of team; and
• Proficient with Office 365 (Outlook, Excel, Word, PowerPoint, Teams).

Desirable Knowledge & Experience:

• 3+ years’ in a Customer Support or Customer Success role;
• Experience with Jira, HubSpot or Salesforce, and Freshdesk; and
• Understanding of cloud-based technology;
• Experience working with a Software-as-a-Service (SaaS) company or product.
• Also fluent in French

Seem like a good fit?

Please apply via Indeed with your resume and cover letter in PDF file format.

When applying, please view our privacy policy

We thank all applicants for their interest; however, only those selected for an interview will be contacted.